Comments on: Whose Problem is Sales Quality? http://www.salesperformance.com/whose-problem-is-sales-quality How to make your company's sales funnel flow faster through sales process improvement Mon, 26 Jul 2010 18:22:43 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Rolan Moodley http://www.salesperformance.com/whose-problem-is-sales-quality/comment-page-1#comment-9471 Rolan Moodley Mon, 26 Jul 2010 18:22:43 +0000 http://www.salesperformance.com/?p=2437#comment-9471 My two cents worth. I think the first challenge is to stop seeing quality as the responsibility of any one individual or department. Quality should be the responsibility of every single individual in the organization from the salesperson to the packer to the delivery boy. The 2nd challenge is to stop seeing quality as a problem but as an oppurtunity to constantly improve the way you operate. Basically change your thinking and you will change your outcome. My two cents worth. I think the first challenge is to stop seeing quality as the responsibility of any one individual or department. Quality should be the responsibility of every single individual in the organization from the salesperson to the packer to the delivery boy.
The 2nd challenge is to stop seeing quality as a problem but as an oppurtunity to constantly improve the way you operate. Basically change your thinking and you will change your outcome.

]]> By: Ben Rust http://www.salesperformance.com/whose-problem-is-sales-quality/comment-page-1#comment-3250 Ben Rust Wed, 09 Dec 2009 14:31:09 +0000 http://www.salesperformance.com/?p=2437#comment-3250 David, Great post. As a sales person, I am right there with you. I have been at organizations where the downstream quality was so poor that it was a nightmare when a deal did close. There were a lot of late nights on the phone calming clients. But, I do think a lot of the responsibility falls on sales to recognize the problems before the deal is closed. If there are going to be potential issues in production, raise the issue with management right away. If customer service will be an issue, bring it up. Too often, sales turns off once the sale is made. If it is a product issue, then either you need to believe in the offering or find another company. If we want recurrent revenue or references, we simply cannot put the fate of our companies to chance. Get in there and be the voice of reason and change. Thanks for the interesting post. Be well, Ben David,

Great post. As a sales person, I am right there with you. I have been at organizations where the downstream quality was so poor that it was a nightmare when a deal did close. There were a lot of late nights on the phone calming clients. But, I do think a lot of the responsibility falls on sales to recognize the problems before the deal is closed. If there are going to be potential issues in production, raise the issue with management right away. If customer service will be an issue, bring it up. Too often, sales turns off once the sale is made. If it is a product issue, then either you need to believe in the offering or find another company.

If we want recurrent revenue or references, we simply cannot put the fate of our companies to chance. Get in there and be the voice of reason and change.

Thanks for the interesting post.

Be well,

Ben

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